Q1: What is your typical delivery time?
Standard delivery time is 4-6 weeks from the date of order confirmation. Custom equipment may take 6-8 weeks depending on the complexity of the modification. We maintain a large inventory of standard components to ensure fast delivery for most orders.
Q2: Do you provide global installation and training services?
Yes. We provide professional on-site installation, commissioning, and operator training in over 50 countries worldwide. Our experienced technicians will install your equipment, train your operators, and ensure that your line is running at full efficiency before leaving.
Q3: What is your warranty policy?
All our equipment comes with a 12-month comprehensive warranty covering parts and labor. We also offer extended warranty options of up to 3 years. During the warranty period, we will replace any defective parts free of charge and provide on-site repair service if necessary.
Q4: How quickly can you provide spare parts?
We maintain a large inventory of spare parts at our headquarters in Guangdong and have regional spare parts centers in Southeast Asia, Europe, and the Middle East. Most standard parts can be shipped within 24 hours, and emergency parts can be delivered via air freight in 2-3 days.
Q5: Can you provide a customized ROI calculation for my facility?
Absolutely. Our sales engineers will work with you to collect data about your current production volume, scrap rate, labor costs, and downtime. We will then provide a detailed, customized ROI calculation showing exactly how much you can save by upgrading to Tongzheng equipment. Most of our customers achieve a full return on investment within 12-18 months.
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